LOYALTY CLUB

PROGRAM DESCRIPTION

The Giannoulis Hotels & Resorts Group in reciprocation of your choice and confindence in our Hotels Group, has created the GIANNOULIS LOYALTY ‘FILOS’ CLUB.

The GIANNOULIS LOYALTY ‘FILOS’ CLUB is a membership club which is addressed at Giannoulis Hotels & Resorts guests.

The purpose of the program is to offer gifts and benefits through collection and redemption of points (“stars”). The plan applies to all customers or potential customers of hotels owned by the Giannoulis Hotels Group. By enrolling in the program, automatically the rights are secured for all of the hotels within the group, while the system of collecting and redeeming points (“stars”) have single character in all hotels of our Group. More specifically, the collection points is cumulative on the member’s name regardless of which hotel of the group the collection became, respectively redeem (“stars”) can be done in any hotels of the group regardless of which hotels they were collected. (for star exchanges please ask the front desk)

Registration at GIANNOULIS LOYALTY ‘FILOS’ CLUB is free and more information are available on the Terms and Conditions as specified by GIANNOULIS HOTELS & RESORTS.

HOW IT OPERATES

As a new registered member of GIANNOULIS LOYALTY ‘FILOS’ CLUB you will be benefiting from the first level ‘GREEN MEMBER’.

As a GIANNOULIS LOYALTY ‘FILOS’ CLUB HOLDER you can earn your “stars” (points) each time you stay in one of our hotels and each time you have extra internal consumption during your stay.

BENEFITS

By being ‘FILOS’ member at Giannoulis Hotels & Resorts you will be able to enjoy discounts, room or board upgrades and many additional benefits which will be issued every season. (for star exchanges please ask the front desk)

Some of the benefits according to ‘FILOS’ membership levels are summarized below:

MEMBERSHIP LEVELS

1. FILOS GREEN
0 - 100 STARS

BENEFITS

  1. Room number preference based on booking room category. FILOS GREEN members should notify the hotel in written by email 14 days prior to arrival requesting the room no they wish to be allocated (subject to availability)*
  2. Welcoming package, with Cretan – local products and delicacies, at the room upon the arrival.
  3. Invitation for cocktails with the managerial team of the hotel*
  4. One free cocktail per person/per stay at any of the available bars of the hotel (available voucher to be handed to the bartender)*
  5. Farewell gift on departure with Cretan – local products and delicacies
  6. Participation on an annual lottery for one week stay free of charge, for all ‘Filos’ cardholders that stayed in the resorts during the running year (the lottery will take place during December of every year). To participate please complete the available form found at exclusivi application
  7. Free rental of safety/treasury box in the room.
  8. 5 % extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of May/Jun/Sep/Oct, and 10% extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of Jul/Aug.
  9. One (1) extra “star” per night for stays in high season (Jul/Aug).

1* Benefit for room preference is valid for hotels: Giannoulis Santa Marina Beach Resort, Giannoulis Santa Marina Plaza Luxury Boutique (adults only) & Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa. This benefit is not applicable to Giannoulis Grand Bay Beach Resort (adults only)

3* Benefit valid at hotels: Giannoulis Santa Marina Plaza Luxury Boutique (adults only) & Grand Bay Beach Resort (adults only)

4* Benefit valid at hotels: Giannoulis Santa Marina Beach Resort. At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) free cocktails per person

 

2. FILOS BLUE
101 - 200 STARS

BENEFITS

  1. Room number preference based on booking room category. FILOS BLUE members should notify the hotel in written by email 14 days prior to arrival requesting the room no they wish to be allocated (subject to availability)*
  2. Welcoming package, with Cretan – local products and delicacies, at the room upon the arrival.
  3. Invitation for cocktails with the managerial team of the hotel*.
  4. One free cocktail per person/per stay at any of the available bars of the hotel (available voucher to be handed to the bartender)*
  5. Farewell gift on departure with Cretan – local products and delicacies
  6. Participation on an annual lottery for one week stay free of charge, for all Filos cardholders that stayed in the resorts during the running year (the lottery will take place during December of every year). To participate please complete the available form found at ‘exclusivi’ application
  7. Free rental of safety/treasury box in the room.
  8. Bottled water, two capsules of espresso (if applicable) and/or usage of the coffee & tea bags at the room, free of charge (daily renewal).
  9. One thematic night per week, free of charge*
  10. 10% discount on consumption of branded international beverages not included in the All Inclusive package booked
  11. 10% discount on wines at the Azzuro A-La-Carte Restaurant
  12. 15% discount on room upgrade
  13. 20% discount on board upgrade
  14. 7 % extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of May/Jun/Sep/Oct, and 12% extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of Jul/Aug.
  15. One (1) extra “star” per night for stays in high season (Jul/Aug).

1* Benefit for room preference is valid for hotels: Giannoulis Santa Marina Beach Resort, Giannoulis Santa Marina Plaza Luxury Boutique (adults only) & Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa. This benefit is not applicable to Giannoulis Grand Bay Beach Resort (adults only)

3* Benefit valid at hotels: Giannoulis Santa Marina Plaza Luxury Boutique (adults only) & Grand Bay Beach Resort (adults only).

4* Benefit valid at hotels: Giannoulis Santa Marina Beach Resort. At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) free cocktails per person

9* At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) thematic nights per room

3. FILOS GOLD
201 - 400 STARS

BENEFITS

  1. Room number preference based on booking room category. FILOS GOLD members should notify the hotel in written by email 14 days prior to arrival requesting the room no they wish to be allocated (subject to availability).
  2. Welcoming package, with Cretan – local products and delicacies, at the room upon the arrival
  3. Invitation for cocktails with the managerial team of the hotel.*
  4. One free cocktail per person/per stay at any of the available bars of the hotel (available voucher to be handed to the bartender)*
  5. Farewell gift with Cretan products from Olive oil & Luxury hotel amenities, upon departure
  6. Bottled water, two capsules of espresso (if applicable) and/or usage of the coffee & tea bags at the room, free of charge (daily renewal).
  7. Free rental of safety/treasury box in the room.
  8. Free rental of tennis court including equipment for one (1) hour session per room two (2) times per stay*
  9. Free unlimited entrance to the spa facilities including use of indoor heated swimming pool, Jacuzzi, Hammam bath & Sauna
  10. One thematic night per week, free of charge*
  11. 15% discount on consumption of branded international beverages not included in the All Inclusive package booked
  12. 15% discount on wines at the Azzuro A-La-Carte Restaurant
  13. 20% discount on room upgrade
  14. 25% discount on board upgrade
  15. Free local calls
  16. Early check-in (subject to availability).
  17. Guaranteed free late check out up to 14:00
  18. 30′ massage/wellness treatments per person free of charge per week*
  19. Free Breakfast A La carte in the room once per stay*
  20. Participation on an annual lottery for one week stay free of charge, for all ‘Filos’ cardholders that stayed in the resorts during the running year (the lottery will take place during December of every year). To participate please complete the available form found at ‘exclusivi’ application
  21. 10 % extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of May/Jun/Sep/Oct, and 15% extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of Jul/Aug.
  22. Two (2) extra “stars” per night per night for stays in high season (Jul/Aug).
  23. One (1) night stay free of charge for every forty (40) “stars” after a seven (7) days stay (subject to availability).

3* Benefit valid at hotels: Giannoulis Santa Marina Plaza Luxury Boutique (adults only) & Grand Bay Beach Resort (adults only)

4* Benefit valid at hotels: Giannoulis Santa Marina Beach Resort. At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) free cocktails per person

8* Benefit applies exclusively for guest staying at Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa

10* At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) thematic nights per room

18* At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for 45’ (minutes) massage treatment per person per week

19*At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for twice (2) breakfast a la carte in the room per stay

4. FILOS DIAMOND
401+ STARS

BENEFITS

  1. Room number preference on the room-type booked (to be arranged in advance, directly with the hotel, at least 14 days prior to arrival)
  2. Free room upgrade (subject to availability). Requests will be arranged on the spot upon arrival.
  3. Welcoming package upon arrival at the room, including a fresh fruit salad accompanied with sparkling wine, Cretan – local products and delicacies
  4. Invitation for cocktails with the managerial team of the hotel.*
  5. One free cocktail per person/per stay at any of the available bars of the hotel (available voucher to be handed to the bartender)*
  6. Sunset champagne cocktails daily free of charge*
  7. Farewell gift with Cretan products from Olive oil & Luxury hotel amenities, upon departure
  8. Free rental of safety/treasury box in the room.
  9. Free rental of tennis court including equipment for one (1) hour session per room two (2) times per stay
  10. Free unlimited entrance to the spa facilities including use of indoor heated swimming pool, Jacuzzi, Hammam bath & Sauna
  11. Bottled water, two capsules of espresso (if applicable) and/or usage of the coffee & tea bags at the room, free of charge (daily renewal).
  12. Free consumption of Mini bar drinks & beverages (one refill per day)
  13. One thematic night per week, free of charge*
  14. Romantic dinner under the Gazebo by the sea including a private service, distinctive table decoration, sparkling wine and a cake for 2 persons*
  15. Free Breakfast A La carte in the room once per stay*
  16. 20% discount on consumption of branded international beverages not included in the All Inclusive package booked
  17. 20% discount on wines at the Azzuro A-La-Carte Restaurant
  18. 25% discount on room upgrade
  19. 30% discount on board basis upgrade
  20. Free local calls
  21. Early check-in (subject to availability).
  22. Guaranteed free late check out up to 16:00
  23. 30′ massage/wellness treatments per person free of charge per week*
  24. Participation on an annual lottery for one week stay free of charge, for all ‘Filos’ cardholders that stayed in the resorts during the running year (the lottery will take place during December of every year). To participate please complete the available form found at ‘exclusivi’ application
  25. 15% extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of May/Jun/Sep/Oct, and 20% extra discount for direct bookings made via our official web site www.giannoulishotels.com, by phone or by e-mail for the months of Apr/May/Oct.
  26. Two (2) extra “stars” per night per night for stays in high season (Jul/Aug)
  27. One (1) night stay free of charge for every forty (40) “stars” after a seven (7) days stay (subject to availability).
  28. One week free stay in exchange of 400 “stars”.*

4* Benefit valid at hotels: Giannoulis Santa Marina Plaza Luxury Boutique (adults only) & Grand Bay Beach Resort (adults only)

5* Benefit valid at hotels: Giannoulis Santa Marina Beach Resort. At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) free cocktails per person

6* Benefit valid at hotels: Giannoulis Santa Marina Plaza Luxury Boutique (adults only), Grand Bay Beach Resort (adults only) & Giannoulis Cavo Spada Luxury Sports  Leisure Resort

13* At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for two (2) thematic nights per room

14* Benefit valid at hotels: Giannoulis Santa Marina Beach Resort

15*At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for twice (2) breakfast a la carte in the room per stay

23* At Giannoulis Cavo Spada Luxury Sports  Leisure Resort & Spa the benefit applies for 45’ (minutes) massage treatment per person per week

28* If this benefit is redeemed, the exchange stars will be deducted from the total of collected star with a possibility of category downgrade of FILOS MEMBERSHIP LEVEL

The GIANNOULIS ‘FILOS’ LOYALTY CLUB is in full operation since 2014 season.

For the most effective operation of the “Filos” Loyalty program, the “Filos” members are kindly requested to inform our hotels about their arrival, one week in advance.

* This discount does not combine with any other additional discounts (All & Ultra All inclusive packages, happy hours, daily offers, etc.)

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so as to benefit from many privileges of being “FILOS” at Giannoulis Hotels & Resorts.

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